Contact Us
To confirm we are delivering superior service, you may receive an email with a survey invitation from our Board President or a phone outreach from a 3rd party calling on our behalf. Thank you in advance for taking the time to share your thoughts with us! If you have an immediate need we can help you with, don't hesitate to get in touch with us.
Hours
Monday - Tuesday: 8:30 a.m. - 5:30 p.m.
Wednesday: 8:30 a.m. - 12:00 p.m.
Thursday - Friday: 8:30 a.m. - 6:00 p.m.
Virtual Teller ATM Hours
Monday - Friday: 7:00 a.m. - 7:00 p.m.
Mailing Address
SRP Federal Credit Union
PO Box 6730
North Augusta, SC 29861-6730
Want to Visit us in person?
You can select a state to find an ATM / Virtual Teller or banking location near you.
Schedule an Appointment
Need to sit down with a member of our team? We make it easy to schedule a time that works for you.
Important Contact Information
E-mail is NOT a secure form of communication. Please DO NOT include the following personal information in your e-mails to SRP Federal Credit Union: your account number, Social Security number, PINs, or passwords. SRP Federal Credit Union will only respond to general inquiries by email. Please submit member service requests securely through SRP Online by going to Tools > Message Center or through the SRP Mobile app by tapping More > Send Secure Message.
If you have an emergency concerning your Visa Credit Card or your Visa Check Card, please contact the phone number below.
Telephone Numbers
| Fax Numbers | |
|---|---|
| Loan Payoff Request | (803) 510-3820 |
| Member Services | |
| Local Number | (803) 278-4851 (North Augusta, Aiken, Augusta) (803) 259-2781 (Barnwell) (803) 637-6620 (Edgefield) |
| FaceTime | srpphonecenter@icloud.com |
| Skype | srpphonecenter srpphonecenter2 |
| Toll-Free | 1 (800) 237-9829 |
| Anytime 24/7 Lending | (803) 278-4851 |
| SRP Insurance Services, LLC | 803.202.4300 (Monday - Friday 8:00 am EST to 8:00 pm EST) 855.811.5334 (Monday - Friday 8:00 am EST to 8:00 pm EST) |
| Mortgage Loans | |
| Local Number | (803) 202-4387 |
| Toll Free | 1 (800) 237-9829, ext. 4387 |
| SRP Online, SRP Mobile or TYME Line Inquiries | |
| Local Number | (803) 278-4851 |
| Toll Free | 1 (800) 237-9829 |
| FaceTime | srpphonecenter@icloud.com |
| Skype | srpphonecenter, srpphonecenter2 |
| SRP Retirement & Investment Services | |
| Local Numbers | (803) 510-3835 |
| Toll Free | 1 (800) 237-9829, ext. 3835 |
| TYME Line | |
| Local Number | (803) 278-5590 or (803) 648-9340 |
| Toll Free | 1 (800) 554-TYME |
| Visa Credit Cards | |
| Activate your Visa Credit Card | 1 (800) 631-3197 |
| Report Lost or Stolen Visa Credit Card | 1 (855) 835-9187, Signature credit card: 1 (855) 835-9190, Outside US and Canada: 727-299-2449 collect |
| PIN by Phone | (888) 886-0083 |
| Visa Debit Card | |
| Activate your Visa Debit Card | (800) 631-3197 |
| Report Lost or Stolen Visa Debit Card | (803) 278-4851 |
| Visa Debit Card Member Service | (803) 278-4851 |
| PIN by Phone | (888) 886-0083 |
| AFTER HOURS Report Lost or Stolen Visa Debit Card | (866) 559-4717 |
| AFTER HOURS Visa Debit Card Member Service | (866) 559-4717 |
