Contact Us

To confirm we are delivering superior service, you may receive an email with a survey invitation from our Board President or a phone outreach from a 3rd party calling on our behalf. Thank you in advance for taking the time to share your thoughts with us! If you have an immediate need we can help you with, don't hesitate to get in touch with us.

(803) 278-4851


Monday - Tuesday: 8:30 a.m. - 5:30 p.m.
Wednesday: 8:30 a.m. - 12:00 p.m.
Thursday - Friday: 8:30 a.m. - 6:00 p.m.

Virtual Teller ATM Hours

Monday - Friday: 7:00 a.m. - 7:00 p.m.

Mailing Address

SRP Federal Credit Union
PO Box 6730
North Augusta, SC 29861-6730

Want to Visit us in person?

You can select a state to find an ATM / Virtual Teller or banking location near you.

Schedule an Appointment

Need to sit down with a member of our team? We make it easy to schedule a time that works for you.

Important Contact Information

E-mail is NOT a secure form of communication. Please DO NOT include the following personal information in your e-mails to SRP Federal Credit Union: your account number, Social Security number, PINs, or passwords. SRP Federal Credit Union will only respond to general inquiries by email. Please submit member service requests securely through SRP Online by going to Tools > Message Center or through the SRP Mobile app by tapping More > Send Secure Message.

If you have an emergency concerning your Visa Credit Card or your Visa Check Card, please contact the phone number below.

Telephone Numbers

Fax Numbers
Loan Payoff Request (803) 510-3820
Member Services
Local Number (803) 278-4851 (North Augusta, Aiken, Augusta) (803) 259-2781 (Barnwell) (803) 637-6620 (Edgefield)
Skype srpphonecenter srpphonecenter2
Toll-Free 1 (800) 237-9829
Anytime 24/7 Lending (803) 278-4851
SRP Insurance Services, LLC 803.202.4300 (Monday - Friday 8:00 am EST to 8:00 pm EST) 855.811.5334 (Monday - Friday 8:00 am EST to 8:00 pm EST)
Mortgage Loans
Local Number (803) 202-4387
Toll Free 1 (800) 237-9829, ext. 4387
SRP Online, SRP Mobile or TYME Line Inquiries
Local Number (803) 278-4851
Toll Free 1 (800) 237-9829
Skype srpphonecenter, srpphonecenter2
SRP Retirement & Investment Services
Local Numbers (803) 510-3835
Toll Free 1 (800) 237-9829, ext. 3835
Local Number (803) 278-5590 or (803) 648-9340
Toll Free 1 (800) 554-TYME
Visa Credit Cards
Activate your Visa Credit Card 1 (800) 631-3197
Report Lost or Stolen Visa Credit Card 1 (855) 835-9187, Signature credit card: 1 (855) 835-9190, Outside US and Canada: 727-299-2449 collect
PIN by Phone (888) 886-0083
Visa Debit Card
Activate your Visa Debit Card (800) 631-3197
Report Lost or Stolen Visa Debit Card (803) 278-4851
Visa Debit Card Member Service (803) 278-4851
PIN by Phone (888) 886-0083
AFTER HOURS Report Lost or Stolen Visa Debit Card (866) 559-4717
AFTER HOURS Visa Debit Card Member Service (866) 559-4717