Security Guidance

Electronic Funds Transfers services using, debit cards, SRP Online, and Online Bill Pay have certain protections under Regulation E. You have the right to receive periodic statements, and if your statement shows transfers you did not make, you have 60 days after the statement was mailed to you to tell us. You may authorize periodic or recurring automatic payments and deposits into your account. You have the right to stop payment on regular payments three business days or more before the scheduled date of the transfer. Never keep your PIN with your debit card, as you may be liable for unauthorized use. You are liable for all transfers of purchases made via your card, access code, or passwords that you authorize or allow. You have no right to stop payment for terminal transactions, as those transactions are immediately deducted from your account. For additional protection, refer to the Electronic Funds Transfer Agreement and Disclosure section of the Membership Agreement.

SRP Federal Credit Union will NEVER solicit you for personal information via email, text, or telephone. If you require assistance, please send a secure message by using the Message Center in SRP Online or SRP Mobile.

Online Security Tips

  • Make sure you are dealing with a legitimate banking organization. Read the “about us” section to familiarize yourself with the institution.
  • Limit your sharing of personal information online and read privacy statements.
  • Keep your computer and access to it secure by adding passwords. Remember to change your password regularly and include password complexity.
  • Look for the secure, locked padlock in your browser to ensure your information is encrypted. Also, look for "https" in the web address, as the "s" stands for secure.
  • Only send personal and account information through secure messaging, such as on SRP Online. Never share this information using email.
  • Never respond to emails or web pages that ask for your personal/financial information, especially account, PIN, and Social Security numbers. Legitimate financial institutions will never ask you for that information via email or phone.
  • Delete emails from unknown senders with nonsensical information, subject line typos, or suspicious links.
  • Make sure you log out of your accounts each time you leave them, especially when using public computers.
  • Cancel any credit cards that have been used fraudulently. If you need to cancel an SRP card during business hours (Monday and Tuesday, 8:30 am - 5:30 pm; Wednesday, 8:30 am-noon; Thursday and Friday, 8:30 am - 6 pm), you may call us directly at 800.237.9829. After hours, please call
    866.559.4717 for debit cards, 855.835.9187 for credit cards, and 855.835.9190 for Signature credit cards. Be sure to log in to SRP Online to monitor your account for unauthorized transactions.
  • Contact SRP immediately if you notice any suspicious account activity or information
    security-related activities at 800.237.9829.
  • Ignore the “remember my password” options on shopping and banking websites.
  • Install and update anti-virus and spyware-detection software and a firewall.