Fraud Protection
Fake IRS Emails about Economic Impact Payments
Be aware there is an email that appears to be from the IRS stating you can get a third Economic Impact Payment (EIP) if you click a link and complete an application. This email is a scam. Do not provide your personal information. For more information regarding this scam and what to do if you've received an email like this, visit the Federal Trade Commission Consumer Information website.
Current Reported Fraud
SRP has seen an increase in spoofed counterfeit emails that appear to come from SRP Federal Credit Union notifying members that their accounts have been inactive and disabled. The email or message will state you have a certain amount of time to restore your account and will encourage you to click a link. THIS IS A SCAM. If you receive this email or any other communication that is out of the normal SRP communication, please contact us at 803-278-4851.
Fraud Industry Trends
There has been an increase in websites that are being spoofed (fake websites that look authentic) and sent to end users, asking them to log in with their Online Banking credentials. Scammers would then retrieve the user's real username and password and may potentially log in and defraud the user and their financial institution.
Make sure you only log in to SRP Online Banking or SRP Mobile through the link provided by SRP Federal Credit Union or those saved as bookmarks on your browser(s). If you do find out that our site has been spoofed, add-on services are available to help you remove the phishing site.
There are other phishing campaigns that include asking users to download a fake Windows application to their computers which is then used for malicious purposes. We want to remind you that SRP Federal Credit Union will never ask you to download additional applications or software to your computer.
Security Reminder
SRP Federal Credit Union will NEVER solicit you for personal information via e-mail, text, or telephone. This includes your account numbers, full card information, online and mobile banking usernames and passwords, PIN numbers, etc.
SRP Federal Credit may contact you if we suspect fraud on your account. We will send an email, text, and/or a call for you to verify purchases. We will NEVER ask for personal information. If you are contacted and have been asked for any information outside of purchase verification, do NOT provide any account information or personal data as this may be a scam.
Fraudsters have the ability to spoof telephone numbers. While a call or text may appear to be from SRP Federal Credit Union, it may be a scammer calling you to gather personal information about your accounts.
Be Aware of COVID-19 Fraud
Scammers often use situations like the Coronavirus to take advantage of consumers. Please be alert and cautious of any scammers who may try and solicit you with the following:
- Imposter Scam - scammers are attempting to solicit donations, steal personal information of consumers, or distribute malware by impersonating government agencies.
- Investment Scam - scammers are attempting to send promotions that falsely claim that the products or services can prevent, detect, or cure Coronavirus.
- Product Scam - scammers sell unapproved or misbranded products that make false health claims pertaining to COVID-19. One example is there have been reports of fraudulent marketing of COVID-19-related face masks.
- Fraudulent Stimulus Checks - scammers are attempting to send out fraudulent checks disguised as Stimulus Checks via mail.
For more information please click the links below for the latest news to better protect yourself from these scams.
Lost or Stolen Cards
Lost or Stolen SRP Visa Debit Cards, Visa Credit Cards, or Checkbook
What You Need to Know
If you have discovered that your SRP Visa Debit Cards or Visa Credit Cards have been lost or stolen, you must inform the credit union immediately. This is to limit any fraudulent activity that may occur to your account.
If you believe you have lost your checkbook, or any individual blank checks, you should also report this immediately to the credit union, and put a stop on these checks. If you are unsure of the exact check number(s) or range of check numbers, you may need to close the account and open a new one.
During SRP business hours (Monday and Tuesday, 8:30 am - 5:30 pm; Wednesday, 8:30 am - noon; Thursday and Friday, 8:30 am - 6 pm) you may call us directly at: 803-278-4851
After hours, please call the appropriate number:
For Visa Debit Cards - 866-559-4717
For Visa Credit Cards - 800-449-7728 (Outside the US and Canada - 727-299-2449 collect)
Be sure to login to SRP Online to monitor your account for any unauthorized transactions.
If there are fraudulent charges made to your account, please come by any of our branches to fill out the necessary fraud report papers. We want to help you so please report any suspicious behavior as soon as possible.
