SRP Announces New Director of Member Experience Continuous Improvements

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North Augusta, SC – SRP Federal Credit Union is pleased to announce the promotion of Mr. Nick Snellings, who was branch manager of our North Augusta branch, as the Director of Member Experience Continuous Improvements.

As the Director of Member Experience Continuous Improvements, Mr. Snelling’s primary responsibilities will be to drive team-member focused and process-based business transformation by creating consistent team member experiences and internal process improvement across all member servicing channels to include branch locations, the contact center, and the virtual experience department.

Mr. Snellings has worked in the financial industry for eighteen years. The various positions he has held prior to working at SRP FCU include the following: teller, teller manager, loan officer, mortgage loan officer, member service representative, assistant branch management. He has been at SRP for over two years as a branch manager.

He has a Bachelor of Science in Business Administration in Business Management from Liberty University but is originally from the CSRA. He graduated from Greenbrier High School and currently lives in the Grovetown area.

“We have seen the passion Nick has for helping our member-owners achieve their financial goals as well as assisting team members grow in their roles at SRP,” states Eric Jenkins, CEO of SRP Federal Credit Union. “In his new role we look forward to seeing him make an even greater impact by finding ways to eliminate obstacles and to provide resources for team members, so they better serve our members.”